The rewards wallet

Every kind of reward credit, the order they're spent in, how expiry works, what 'worth $X' means, and how to read your rewards History.

draft

The Rewards wallet at the top of Dashboard → Rewards holds everything your workspace has earned from invites, challenges, promotions and courtesy credits. You never "spend" it by hand. Pointerly uses it automatically once you go past what your plan includes, and always before pay-as-you-go.

What you'll achieve

Tell the four kinds of reward apart: credits held in the wallet, deposits, add-on access and account credit
Know exactly when each one is spent, and in what order
Read the value (Worth $X), the expiry chip and the expiry reminders
Use History to see every credit added, used, expired or reversed

Rewards wallet showing $ value in rewards ready, DM credits and click credits tiles, and an expiring-soon chip

Before you start

Right workspace selected. Each workspace has its own wallet.
Rewards → view access (owners, admins, managers and viewers have it by default).
Amounts and expiry lengths are set per program by Pointerly staff. The examples below come from the starter programs and are examples only. The terms line under each reward is what applies to you.

The four kinds of reward

Kind	Rewards	Where it goes	Expires?
Wallet credits	DM credits, click credits, automation runs, routine runs	Held in the wallet as separate batches. Spent after your plan's included amount and before pay-as-you-go	Per program, counted from when the credits were added (for example 30 or 60 days), or never
Deposits	Extra links, publish credits (Content Studio), WhatsApp sends, Telegram sends, AI credits	Added straight to that balance or limit when you get them, the same balances purchases use	Extra links and publish credits never expire. WhatsApp and Telegram sends are free sends that are never invoiced. AI credits come as a pack that lasts the number of days in the terms (30 when none is set)
Add-on access	A catalog add-on (for example A/B testing) for a set number of days (1 to 365)	Shown under Billing → Add-ons → Active add-ons with a Reward · ends <date> badge	Yes, on its end date. It's never charged and never turns into a paid subscription
Account credit	Dollars (for example $10)	Your Stripe customer balance. Taken off your next invoice before your card is charged	Never. See Account credit and invoices

Only wallet credits appear as tiles on the wallet card. Deposits, add-ons and account credit appear in History and on the Billing page, since they're already applied to your workspace. The one exception is account credit that is still pending: a workspace with no billing account yet sees an Account credit tile reading $10.00 pending — applied once billing is set up.

When wallet credits are spent

Wallet credits carry you past your plan. They're never spent while your plan's included amount still has room, and they're always spent before a pay-as-you-go charge.

Meter	Order Pointerly follows	When the reward credit is taken
DMs	Purchased DM credits → your plan's monthly DMs → reward DM credits → overdraft (if support granted one) → pay-as-you-go	At the moment each DM is sent
Clicks	Your plan's included clicks → purchased click credits → reward click credits → pay-as-you-go	When the cycle's usage invoice is prepared. Redirects are never blocked either way
Automation runs	Your plan's included runs → reward automation runs → pay-as-you-go	When the cycle's usage invoice is prepared
Routine runs (custom routines)	Your plan's included runs → reward routine runs → billed runs	When the cycle's usage invoice is prepared

Within one kind of credit, the batch that expires soonest is used first. Batches with no expiry go last, and ties go to the oldest batch.

DMs on hold: if DMs were waiting because the workspace ran out of DM credits, they start sending again as soon as reward DM credits arrive. WhatsApp and Telegram deposits do the same for messages and posts held on a send limit.

Value: "Worth $X"

Each tile shows Worth $X: what the same units would cost at your plan's pay-as-you-go rate. It's what these credits keep off your bill if you use them.
The heading adds up every balance: $12.45 in rewards ready (Valued at your pay-as-you-go rate.).
With nothing earned yet, the heading reads Your rewards start here and the DM and click tiles say None yet.
The Billing page's Reward credits card shows the same balances with worth $X.

Expiry

A credit's expiry date is fixed when it's added: Credits expire 30 days after they're added.
The expiry chip under the wallet heading turns amber when something lapses within 7 days: 300 DM credits expiring soon, from Sep 28, 2026. Otherwise it shows Next expiry <date>.
Reminder: about 3 days before a batch lapses, the workspace owner gets one Rewards notification (in-app and email), for example 300 DM credits and 5,000 click credits expire soon. Everything lapsing for that workspace is grouped into one message, and each batch is only mentioned once.
On the expiry date, whatever is left of the batch is removed. History shows an Expired row.
Account credit, extra links and publish credits never expire.

Steps

1. Read your balances

Open Dashboard → Rewards.
Read the heading ($X in rewards ready) and the tiles. DM credits and Click credits always show. Automation runs and Routine runs appear once you have some.
Check the chip under the heading for the next expiry.

DM credits tile with Worth $5.77 and Click credits tile showing None yet

2. Check what's been added and used in History

Scroll to History (Every credit added, used or expired, most recent first.). It lists the 25 most recent entries.
Read each row:

Row label	Meaning
Referral reward (plus · program name while that program is running)	You earned it for an invite
Welcome reward	Your workspace joined through someone's invite
Challenge reward	You finished a challenge
Promotion (plus · program name while that program is running)	You claimed a promotion or code
Courtesy credit	Pointerly staff added it for you
Used on DM sends / Applied to click overage	Reward credits spent
Expired	What was left of a batch when it lapsed
Reversed — <reason>	A reward that staff took back, with their reason

Amounts added show in green with a plus sign (+500 DM credits). Spending, expiry and reversals show with a minus sign. A grant with an end date adds · expires <date>. The badges On hold and Reversed mark those states.

Rewards History timeline with Referral reward, Used on DM sends, Expired and Reversed rows

3. See the same balances on Billing

Open Dashboard → Billing (Overview tab).
The Reward credits card lists each balance with worth $X and a View rewards link.
Usage meters and the upcoming invoice mark what Rewards covers with From Rewards. See Rewards on your Billing page.

Billing Overview Reward credits card with DM credits worth $5.77, click credits worth $15.00 and View rewards link

Tips

Credits you never get past your plan to use will expire unused. That's expected: they exist to cover usage above the plan.
Planning a big DM campaign? Reward DM credits are used before overdraft and pay-as-you-go, so they're the cheapest units you have after your plan.
Wallet value depends on your plan's pay-as-you-go rate, so the same 500 credits can show a different Worth $X on a different plan.

Common questions

Are reward credits the same as credit packs I buy? No. Purchased packs never expire and live under Billing → Add-ons. Reward credits are free, may expire, and live in the Rewards wallet. For DMs, purchased credits are spent before your monthly plan DMs, and reward credits after them. See Add-ons and credits.

Why didn't my click credits go down this month? Click, automation-run and routine-run credits are taken when the cycle's usage invoice is prepared, and only for usage above your plan. Until then, Billing previews show what they'll cover. DM credits go down as DMs send.

Why isn't my account credit or my extra links on the wallet card? They're applied at once, so there's nothing left to hold. You'll find them in History and on the Billing page. Account credit shows on the wallet only while it's pending, before it reaches your billing balance.

Can I choose which batch is used first? No. The batch that expires soonest always goes first, so as little as possible lapses.

Can a reward be taken back? Staff can reverse a reward, for example one granted by mistake or through a referral that broke the terms. Units you already used stay used. The History row shows Reversed and the reason.

Troubleshooting

Symptom	Likely cause	What to try
Credits never go down	You haven't gone past your plan's included amount	Expected. They're used only for usage above the plan
Click credits unchanged mid-cycle	They're taken when the invoice is prepared	Check the upcoming invoice on Billing, where they're already subtracted
None yet on every tile	No reward earned in this workspace	Check the team switcher. Earn through invites, challenges or promotions
Credits disappeared	The batch reached its expiry date	Look for an Expired row in History and the earlier reminder
Deposit reward not visible	Deposits don't show as tiles	Look in History, and on the matching Billing meter (Includes +N … from Rewards)
Page says Rewards aren't part of your access	No Rewards permission in this workspace	Ask an owner or admin to grant Rewards access