Notification preferences

Choose email, push, and in-app delivery for each notification type.

draft

Settings → Notifications lets you control how each alert type reaches you. For every type you can toggle Email, Push, and In-app (when that channel is supported). Changes stay in a draft until you click Save Preferences.

This page is about delivery preferences. To read, filter, and mark alerts as read, use the Notifications inbox at Dashboard → Notifications.

What you'll do

Review each notification type and its available channels
Enable or disable Email / Push / In-app per type
Save preferences and confirm delivery matches what you expect

Before you start

Signed in to the account that should receive the alerts (preferences are per user)
Permission to view Settings → Notifications (notifications module)
Working email on the account if you enable Email channels
Browser / device push permission if you enable Push (where the product supports it)

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Settings Notifications page listing types with Email, Push, and In-app switches

Channels

Channel	Meaning
Email	Message to your account email (some flows skip a generic email when a dedicated one already went out)
Push	Push notification when the client supports it
In-app	Appears in the dashboard notifications inbox / bell

Saving also derives global email_enabled / push_enabled flags from whether any type still has that channel on.

Notification types you can configure

The settings list (order as shown in product):

Type	What it covers	Typical defaults*
System	Product updates, security alerts, announcements	Email, Push, In-app on
Deal alerts	Ending soon, matching deals, saved price drops	Email, Push, In-app on
Commissions & earnings	Conversions, payouts, commission updates	Email + In-app on; Push off
Team activity	Invitations, role changes, member updates	Email + In-app on; Push off
Link milestones	Click / conversion milestones	In-app on; Email/Push off
AI suggestions	Generated content ready / suggestions	In-app on; Email/Push off
Routine alerts	Report health, backfills, reconciliations, SLA routines	Email + In-app on; Push off
Calendar reminders	Upcoming calendar events	Email + In-app on; Push off
Rewards	Referral sign-ups and payouts, challenge progress, and reward credits about to expire (only the workspace owner receives these)	Email, Push, In-app on
Weekly usage summary	On-demand usage, cost, vs last cycle	Email only

*Defaults apply until you customize. Weekly usage summary intentionally supports Email only (no in-app digest surface).

The inbox type filter may still list historical types such as Report sync. New operational report alerts arrive as Routine alerts; prefer that preference for ongoing control.

Step-by-step

Step 1 — Open notification preferences

Go to Dashboard → Settings → Notifications.
Optionally click View all notifications to open the inbox in another tab.

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Notification preferences header with View all notifications button

Step 2 — Adjust channels per type

For each type, read the short description under the title.
Toggle Email, Push, and/or In-app as needed.
For Weekly usage summary, only the Email switch appears — that is expected.
Leave critical types (System, Team activity, Routine alerts) on at least one reliable channel.

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Deal alerts row with Email Push and In-app switches

Step 3 — Save and verify

Click Save Preferences (bottom of the page).
Wait for the save to finish (spinner on the button while pending).
Trigger a low-risk event or wait for the next real alert and confirm it arrives on the channels you enabled.
Open Dashboard → Notifications to confirm in-app items appear when In-app is on.

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Save Preferences button enabled after draft changes

Tips

Turn Push on for time-sensitive types (deals, system) and keep quieter types in-app only.
Keep Weekly usage summary on Email if you track AI / on-demand spend.
Disabling Email for a type does not delete past inbox items — it only stops future delivery on that channel.
Dedicated emails (for example some invitations or calendar messages) may intentionally skip the generic notification email to avoid duplicates.

Troubleshooting

Symptom	Likely cause	What to try
Switches revert after refresh	Forgot Save Preferences	Edit again and save
No email for a type	Email channel off, or that send skipped as duplicate	Enable Email; check spam; confirm account email
No push	Push off, or browser/OS permission denied	Enable Push; allow notifications for the site/app
Nothing in the inbox	In-app off for that type, or filters hiding items	Enable In-app; clear filters on the Notifications page
Still get “report sync” style noise	Looking at old rows / filter	Prefer Routine alerts preference; filter inbox by type
Cannot open the page	Missing `notifications` view permission	Ask a workspace admin