Help Center overview

How Pointerly’s public Help Center and in-app Help work—search, quick questions, categories, and FAQs.

draft

Pointerly documentation ships as Markdown under /support. The public Help Center (PublicHelpHub at /support) lets anyone search guides and FAQs. Signed-in users also get Dashboard → Help (/dashboard/help) for module-oriented tips that deep-link into the same /support/... articles.

This article explains how the hub is organized so you can find answers faster—and so writers know what readers see.

What you'll do

Open /support or Dashboard Help
Use search, Quick questions, and category browse
Open an article by category/slug
Contact support when docs are not enough

Before you start

Browser access to https://<your-host>/support
Optional: signed-in session for Dashboard Help and contact flows

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Help Center hub with search field Quick questions chips and category cards

Concepts

Concept	Meaning
Category	Folder under `content/help/en/` (Links, Bio, Billing, …)
Article	Markdown file with frontmatter (`title`, `status`, `quick`, `related`)
Quick questions	Articles with `quick: true` — chip row on the hub
Status	`stub` (outline), `draft` (readable), `published` (polished)
FAQ section	Task-oriented FAQ categories below the MD guides
Dashboard Help	In-app modules/FAQs that link out to `/support/...`

Use the public hub

Go to /support.
Type in Search docs and FAQs to filter chips, popular docs, categories, and FAQs together.
Use sidebar anchors: Quick questions, Popular docs, Browse docs, FAQs, Contact.
Open a Quick question chip for high-intent how-tos.
Under Browse documentation, pick a category, then an article (/support/[category]/[slug]).
Prefer MD step-by-step guides over FAQs when you need screenshots and full procedures.
For account/billing blockers, use Contact support (/contact) with context and screenshots.

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Browse documentation grid of category cards with article links

Use Dashboard Help

Sign in and open Dashboard → Help (/dashboard/help).
Pick the module that matches your task (Links, Tags, Bio, …).
Follow in-app tips, then open the linked /support/... guide for full detail.
Return to the dashboard module to complete the action.

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In-app Dashboard Help showing modules with links to support guides

Tips

Search by workflow (“bulk import”, “custom domain”) not only product marketing names.
Categories are ordered roughly most-used → specialized (P0 → P3 inventory).
If an article still looks thin, check status—drafts improve quickly; stubs are placeholders.
Bookmark /support/links/overview and /support/getting-started/overview as starting points.

Troubleshooting

Symptom	Likely cause	What to try
Search returns nothing	Typos / too narrow	Broaden query; browse categories
Article missing from Quick questions	Not marked `quick: true`	Find it under its category
Stub-looking page	Content not expanded yet	Contact support or check related guides
Wrong locale	Only `en` is loaded today	Use English hub; request translation via support